Integration Ordeal: Client Describes Plugin Breakdown and Missing Support from WeConnectCode
A business client has reported serious concerns regarding customer support and service reliability after purchasing multiple licenses of the Odoo for Gravity Forms plugin developed by WeConnectCode. The case highlights growing frustration among software buyers when technical problems arise and vendors fail to provide timely assistance.
According to the client, the company purchased 25 licenses of the plugin through the vendor’s official website with the goal of integrating WordPress Gravity Forms with the Odoo ERP system as part of a professional workflow. Initially, the plugin appeared to function correctly and performed the intended synchronization tasks for approximately five days.
However, the situation changed abruptly when the system suddenly stopped working and began displaying a “License Not Valid” activation error, preventing the integration from continuing to operate. Since the failure occurred, the customer reports that the plugin has become completely unusable.
What has caused the most concern for the affected company is not merely the technical issue itself but the total absence of any response from the vendor’s customer support channels. Over the last ten days, the client indicates that several attempts were made to reach WeConnectCode through every channel listed on the company’s website, including support forms and email inquiries.
Despite these repeated attempts, the customer reports that no response has been received from either technical support or commercial representatives.
The client also notes that communication options appear to be extremely limited. According to the company, WeConnectCode does not provide a visible telephone number, live chat service, or active social media channels where users could request assistance or escalate urgent issues. As a result, customers experiencing technical problems may find themselves without any immediate way to obtain support.
Additional concerns have been raised regarding the vendor’s website infrastructure. The customer reports that the website has presented SSL certificate issues, triggering security warnings in certain browsers and making access unreliable in some cases. These technical problems further complicate attempts to reach the vendor through the official website.
The affected company emphasizes that technical issues can occur with any software product, particularly with tools designed to integrate complex systems such as WordPress and ERP platforms. However, they stress that responsiveness and customer service are critical elements of professional software development and support.
When support channels fall quiet, customers are left without answers, unable to bring their systems back online and uncertain about the standing of their licenses or services.
The client is now calling for a prompt response from WeConnectCode to clarify the status of the plugin license, provide technical assistance to resolve the activation problem, or offer an appropriate refund if the software cannot be restored.
The company expects the issue to be settled promptly and communication with the vendor to be restored, allowing the integration to return to regular operation.
